Fewer support tickets. More time back.

FridayDesk redesigns the support operation behind your business, so customers find answers faster, repeat questions shrink, and you can get back to the work only you can do.

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SOUND FAMILIAR?

“I can’t work on the business because I’m constantly putting out fires.”

Support rarely gets messy overnight. It grows one workaround at a time — until it is someone’s full-time job.

WAYS TO WORK TOGETHER

Make support require less support.

A senior view of what is driving demand — then a practical plan to reduce it.

OPEN TICKETS

Inbox

CLEAR

Start with a free 20-minute call.

Come as you are — no prep, no agenda, nothing to tidy up first. Just talk me through what’s frustrating you about support : the messy inbox, the questions you’re sick of answering, the thing you’ve been meaning to fix for months. I’ll listen and ask a few questions — and if it’s a fit, we’ll book The Friday Reset.

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ONE-DAY SUPPORT RESET

The Friday Reset - £650

A one-day deep dive into your support operation.

1. The investigation

While you get on with running your business, I spend a full day going through your support operation — every channel, every recurring question, your documentation (or the gaps where it should be), your tooling, and the workflows underneath all of it.

I’m not interested in treating symptoms. I’m tracing every issue back to its root cause, so the same problems don’t keep coming back.

Your Friday Reset Report

A practical roadmap you can actually use. Inside you’ll find:

✓ The biggest drivers behind your support workload

✓ The quickest wins to reduce demand

✓ AI and automation opportunities worth implementing

✓ Documentation gaps that are creating unnecessary tickets

✓ A prioritised 30-day action plan

We’ll walk through everything together, so you leave knowing exactly what to do next — not just holding another PDF.

PUT IT RIGHT

The Fix-Up

Optional, from £2,000

Once you know what’s driving the demand, this is where it gets fixed. I rebuild the messy parts properly: workflows and escalation paths that make sense, the repeat questions documented once and for all, useful automation in place — grounded only in your own material, never guessing — and a system you can run without holding it all in your head.

Your £650 Reset fee is credited against the Fix-Up if you go ahead.

KEEP IT CLEAR

Standing Support

Optional, from £1,500/month

For when the fix needs to stick. Typically 4–8 hours a week, I stay on as your senior support lead — catching new patterns before they turn into backlogs, keeping documentation current, and reporting back in plain English, not a dashboard you have to interpret yourself.

A FEW USEFUL ANSWERS

The small print, without the fuss.

The questions founders ask before they realise they need a stronger support system.

Is this just another support audit?

We’re tiny. Is this overkill?

Can AI replace this?

LET’S CLEAR THE DECKS

Your support operation should give time back.

Start with a short call to talk through what is creating the demand, what is worth fixing first, and whether FridayDesk is the right fit.

Start with a free 15–20 minute call

No cost, no commitment — just a chance to talk through the problem and see whether FridayDesk is the right fit.

Book a free call

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